Promeo Terms of Service

Effective date: 28 July 2026

These Terms of Service ("Terms") govern access to and use of Promeo, a hosted service for scheduling and submitting approved content to TikTok ("Promeo" or the "Service").

The Service is provided by Alcaeus Development AB, registration number 559461-9727, with an address at Fjällbrudens väg 11, 132 45 Saltsjö-Boo, Sweden ("Alcaeus", "we", "us", or "our").

By creating an account or using the Service, the business identified during registration (the "Customer") agrees to these Terms. The person creating the account confirms that they have authority to bind the Customer.

1. Business eligibility and accounts

Promeo is offered only to businesses, not for personal or household use. The individual operating the account must be at least 18 years old, legally capable of entering into a binding agreement, and authorised to act for the Customer.

At launch, each Customer may have:

• one Promeo user account authenticated through Firebase Authentication; and
• one connected TikTok account.

Account credentials may not be shared. The Customer must provide accurate account information, keep its credentials and connected devices secure, and notify us promptly at noel@alcaeus.app of suspected unauthorised access.

The Customer is responsible for activity performed through its account, except to the extent caused by our breach of these Terms or applicable law.

2. The Service

Promeo allows the Customer to:

• upload photos for a slideshow and provide captions and other post information;
• choose a proposed posting time and TikTok posting settings;
• preview and expressly approve each post; and
• authorise Promeo to submit the approved post to the connected TikTok account at the selected time.

Promeo uses TikTok's Content Posting API Direct Post workflow and the video.publish permission. Promeo will not submit a post until the Customer has expressly approved that post and its settings. For each post, the Customer must manually choose from the current privacy options TikTok makes available; Promeo does not preselect a privacy level. Optional interaction and commercial-content settings must also reflect the Customer's affirmative choices.

The Customer remains responsible for the final content, settings, disclosures, and destination account.

The Service is currently free. We may introduce paid features in the future, but we will not charge the Customer without first clearly presenting the applicable price and additional terms and obtaining any agreement required by law.

3. Scheduling and third-party platforms

Scheduled times are targets, not guarantees. A post may be delayed, rejected, restricted, moderated, duplicated, or not published because of internet or service outages, TikTok processing or moderation, rate limits, expired or revoked authorisation, account restrictions, incorrect settings, API changes, or other events outside our reasonable control.

The Customer should verify the result of every scheduled submission. Promeo is not an archive or backup service, and the Customer must keep its own copy of all content.

TikTok is an independent third-party service. Promeo is not affiliated with, endorsed by, or sponsored by TikTok. Use of TikTok remains subject to TikTok's own terms, policies, community guidelines, music rules, branded-content requirements, and account restrictions.

The Customer authorises Promeo to use the TikTok permissions granted by the Customer solely to provide the Service. The Customer may disconnect TikTok through Promeo or TikTok's account controls. Features may be changed, suspended, or discontinued if TikTok changes or withdraws its APIs or approval.

Other third-party services used to provide Promeo, including Firebase and Bunny, are governed by their own terms and availability.

4. Customer content

"Customer Content" means the photos, captions, trademarks, names, likenesses, scheduling instructions, and other material the Customer supplies through the Service.

The Customer retains its ownership rights in Customer Content. The Customer grants Alcaeus a worldwide, non-exclusive, royalty-free licence to host, copy, format, preview, process, transmit, and temporarily make Customer Content available only as reasonably necessary to:

• provide, secure, and support the Service;
• submit approved content to TikTok as instructed;
• diagnose failures and enforce these Terms; and
• comply with law.

This licence ends when the relevant Customer Content is deleted, except for limited technical copies retained under our Privacy Policy, records required by law, and content already transmitted to TikTok.

We do not use Customer Content to train artificial-intelligence models, sell it, or use it for advertising.

5. Customer responsibilities

The Customer represents and warrants that:

• it owns Customer Content or has all rights, licences, permissions, and consents needed to use and publish it;
• its use of names, images, voices, likenesses, music, brands, and personal data is lawful;
• its posts comply with applicable advertising, consumer-protection, intellectual-property, privacy, marketing, and sector-specific laws;
• it will make accurate commercial-content, sponsorship, paid-partnership, and own-brand disclosures;
• it will obtain any required consent from employees, creators, models, customers, or other people appearing in Customer Content;
• it is authorised to connect and publish to the selected TikTok account; and
• it will review the preview, caption, privacy level, interaction settings, commercial-content settings, cover, ordering, and schedule before approving a post.

The Customer must not rely on Promeo to determine whether content is lawful, properly licensed, or suitable for TikTok.

6. Prohibited use

The Customer must not use the Service to:

• break any law, regulation, court order, sanction, or third-party right;
• infringe intellectual-property, privacy, publicity, confidentiality, or data-protection rights;
• publish unlawful, fraudulent, defamatory, harassing, hateful, exploitative, sexually abusive, or violent content;
• impersonate another person or business or misrepresent affiliation, sponsorship, origin, or authorisation;
• send spam, conduct coordinated inauthentic activity, manipulate engagement, or evade TikTok enforcement;
• connect or control a TikTok account without the account holder's permission;
• upload malware, malicious code, or material intended to compromise a system or account;
• probe, disrupt, overload, reverse engineer, scrape, or bypass security, usage limits, rate limits, or access controls;
• resell, sublicense, or provide the Service to another business without our written permission; or
• use the Service in a way that could expose Alcaeus, TikTok, our providers, or other users to liability or harm.

We may investigate suspected violations and remove content, disable a schedule, or suspend access when reasonably necessary to protect the Service, comply with law or platform requirements, or prevent harm.

7. Business data and privacy

Our processing of personal data as an independent controller is described in our Privacy Policy.

When the Customer uploads Customer Content containing personal data for Promeo to process solely on the Customer's instructions, the Customer is the controller (or primary processor acting for another controller) and Alcaeus acts as its processor or service provider, as applicable.

The Customer:

• instructs Alcaeus to process that data to provide, secure, support, and terminate the Service;
• confirms that it has a lawful basis and has provided all required notices;
• authorises the subprocessors identified in the Privacy Policy;
• must not upload unnecessary sensitive data; and
• remains responsible for responding to people whose personal data appears in Customer Content.

Alcaeus will apply reasonable security measures, limit access to personnel and providers who need it, assist with legally valid data-subject requests where reasonably possible, notify the Customer of confirmed personal-data incidents as required by law, and delete or return Customer Content in accordance with the Privacy Policy.

If applicable law requires a more detailed data processing agreement, the Customer must contact noel@alcaeus.app before submitting regulated personal data.

8. Promeo intellectual property

Alcaeus and its licensors own Promeo, including its software, design, documentation, trademarks, logos, and other materials, excluding Customer Content and third-party materials.

Subject to these Terms, Alcaeus grants the Customer a limited, non-exclusive, non-transferable, revocable right to use the Service for its own internal business purposes. No other rights are granted.

If the Customer provides suggestions or feedback, it grants Alcaeus a perpetual, worldwide, irrevocable, royalty-free right to use that feedback without identifying the Customer or disclosing its confidential information.

9. Confidentiality

Each party must protect the other party's non-public business, technical, and security information using reasonable care and use it only for the relationship under these Terms. This obligation does not apply to information that is public through no breach, already lawfully known, independently developed, or lawfully received without confidentiality restrictions.

A party may disclose confidential information when required by law, but must give advance notice where legally permitted.

10. Availability, changes, and support

The Service is provided without a service-level agreement. We may maintain, update, limit, or change the Service and may impose reasonable technical limits. We do not promise continuous availability, a particular posting success rate, compatibility with every TikTok account, or that TikTok will continue providing any feature.

Support questions may be sent to noel@alcaeus.app. We do not guarantee a particular support response time.

11. Suspension, termination, and deletion

The Customer may stop using Promeo and request account deletion at any time by using available account controls or contacting noel@alcaeus.app. The Customer should cancel pending schedules and disconnect TikTok before closing its account.

We may suspend or terminate access immediately when reasonably necessary because of:

• a material or repeated breach of these Terms;
• unlawful, fraudulent, insecure, or harmful activity;
• a requirement from TikTok, a provider, or a competent authority;
• risk to users, accounts, systems, or third parties; or
• discontinuation of the Service.

Where reasonably practicable, we will provide notice and an opportunity to remedy a remediable breach.

On termination, the Customer's right to use Promeo ends, pending schedules may be cancelled, TikTok authorisation will be revoked or removed, and data will be handled under the Privacy Policy. Sections that by their nature should survive—including ownership, confidentiality, disclaimers, liability, indemnification, and dispute terms—will survive.

12. Disclaimers

To the maximum extent permitted by law, Promeo is provided "as is" and "as available." Alcaeus disclaims implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, availability, and error-free operation.

We do not warrant that:

• a post will be submitted or published at an exact time;
• TikTok will accept, process, moderate, display, or retain a post;
• a post will achieve any reach, engagement, or commercial result;
• third-party services will remain available or unchanged; or
• the Service will prevent every unauthorised access, deletion, loss, or duplication.

Nothing in these Terms excludes a warranty or remedy that cannot lawfully be excluded.

13. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or for lost profits, revenue, goodwill, business opportunity, anticipated savings, or data, even if advised that such loss was possible.

Alcaeus's total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of:

• EUR 100; or
• the fees the Customer paid to Alcaeus for Promeo during the 12 months before the event giving rise to the claim.

These limitations do not apply to fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, breach of confidentiality, infringement of the other party's intellectual-property rights, liability under applicable data-protection law that cannot be limited, or any other liability that cannot lawfully be excluded or limited.

14. Indemnification

To the extent permitted by law, the Customer will defend, indemnify, and hold harmless Alcaeus and its directors, employees, and contractors from third-party claims, damages, penalties, and reasonable costs arising from:

• Customer Content;
• the Customer's TikTok account, posts, advertising, or disclosures;
• the Customer's breach of Sections 5 or 6; or
• the Customer's violation of law or third-party rights.

Alcaeus will promptly notify the Customer of a covered claim and provide reasonable cooperation. The Customer may not settle a claim in a way that admits fault by or imposes obligations on Alcaeus without Alcaeus's written consent.

15. Changes to these Terms

We may update these Terms to reflect changes to Promeo, providers, law, security, or TikTok requirements. For material changes, we will provide reasonable advance notice through the Service or by email unless an earlier change is required for legal, security, or platform-compliance reasons.

Continued use after the effective date of updated Terms constitutes acceptance. If the Customer does not agree, it must stop using the Service and close its account.

16. General terms

Notices. We may send notices to the email associated with the Customer's account or display them in the Service. Legal notices to Alcaeus must be sent to noel@alcaeus.app.

Assignment. The Customer may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, reorganisation, financing, or transfer of the Service or relevant business, subject to applicable law.

Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including internet or utility failures, cyberattacks, labour disputes, natural disasters, governmental action, war, epidemics, or failures of TikTok or other providers.

Entire agreement. These Terms and the Privacy Policy form the agreement concerning Promeo and supersede prior statements about the Service.

No waiver. Failure to enforce a provision is not a waiver.

Severability. If a provision is unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue.

No third-party beneficiaries. These Terms do not grant rights to third parties.

17. Governing law and disputes

These Terms are governed by Swedish law, without regard to conflict-of-law rules.

The courts of Sweden have exclusive jurisdiction, with Stockholm District Court as the court of first instance. This does not override mandatory rights, jurisdiction, or remedies that cannot lawfully be excluded.

18. Contact

Questions about these Terms may be sent to:

Alcaeus Development AB
Registration number: 559461-9727
Fjällbrudens väg 11
132 45 Saltsjö-Boo, Sweden
Email: noel@alcaeus.app